If you read our previous blog you know that we are obsessively seeking new ways to collect experience data – specifically in an attempt to replace (or significantly compliment) the dreaded survey. Our mission is to help businesses capture the customer & employee experience without additional burden to the customer or business. The answer: Artificial Emotion Recognition.
So… we started doing some research, and as it turns out, there are dozens of companies creating products, applications, and a bunch of other really cool / innovative customer experience solutions that leverage new technologies like AI and Machine Learning. Specifically, there is an emerging market around emotion recognition APIs and solutions that are able to capture customer/employee experiences, and other very critical performance indicators in real time.
There are four companies below which we thought are doing some really cool stuff. If you want to see a complete list of emerging Artificial Intelligence and Machine Learning technologies check this link: Note that emotion recognition is on the list (yes!)
We are currently reviewing other innovations in the field of emotion recognition and will update you as we discover new gems. Stay tuned for more updates as we go down this rabbit hole!